Phone System
50 articles in this category
A2P Registration
- [A2P Registration] Opt-In Form - Terms and Conditions GuidelinesEnclosed is a copy of the boilerplate terms of service covering minimum requirements from the carriers: {Program Name} {Insert program...
- A2P 10DLC Brand Approval Best PracticesHow Brand Approval Works The approval process starts with a primary vetting of your brand completed by The Campaign Registry. As part of...
- A2P 10DLC Campaign Approval Best PracticesStep 1: Submit a campaign Once you complete the steps to submit the brand information, you will be taken to Campaign Details Standard brand...
- A2P 10DLC Campaign Vetting Changes - January 2023**What is changing?** Starting January 26, 2023, all new US A2P 10DLC Campaign registrations (Standard, Low volume standard, and the...
- A2P Sole Proprietor Brands RegistrationEffective August 31, 2023, all 10DLC phone numbers used to send SMS and MMS messages to U.S. phone numbers must be fully registered to an...
- Important Notice: Verify Your Sole Proprietor Brands OTPIntroduction: We want to ensure you're aware of an important update regarding your existing Sole Proprietor Brands. If you have one or more...
- List of campaign use case types for A2P 10DLC registrationThe tables below show campaign use case types that will be available for registration under United States A2P 10DLC. Please note, the...
- Pricing and Fees for the A2P 10DLC ServiceImportant Updates for A2P 10DLC Messaging Notice 1: Shutdown of Unregistered 10DLC Messaging Starting July 5, 2023, all 10DLC phone numbers...
- Unregistered 10DLC Message Fees Will Increase; Register Numbers by June 1, 2023, to Avoid Higher Unregistered Messaging FeesWhat do you need to know? To send messages in the US, you must register all 10DLC phone numbers. As a result, AT&T and T-Mobile are...
- US Phone Number RegistrationsUS Number Registration is a Federal Requirement When sending SMS/MMS messages to US recipients, there are specific phone registrations and...
Messaging
- An error has occured. Please try again. Error message: The From phone number is not a valid, SMS-capable inbound phone number or short code for your account.If you're trying to send an SMS message and it's showing you this error message **An error has occurred. Please try again. Error message:...
- Common Unsuccessful SMS errors**Common errors in your account settings** **Maximum numbers reached for your account:** If you are on trial with Twilio, you can only have...
- How to check logs for a specific text message if you are connected to your own Twilio accountTwilio offers several tools for investigating the interaction between Twilio and your application. If a message fails to go through, is...
- Incoming or inbound SMS message showing as calls / not showing at allTry to reset Twilio number if you are NOT on the REI Unlock phone system: If resetting the Twilio number is not working, When inbound SMS...
- Incoming SMS only shows up in Conversation / not forwarding to the forwarding number**Troubleshooting SMS Forwarding Issues in the platform** If you're experiencing issues where incoming SMS messages are only visible in the...
- SMS Not Sending / Delivering to ContactsTroubleshooting SMS delivery failures can be stressful. In this help doc, we will explore all the possible reasons why an SMS sending or...
- SMS still coming from old Twilio number when I got a new one?This article "Setting Up SMS and Email Templates" provides a detailed, technical overview of configuring and managing communication...
- Troubleshooting when Conversations are glitching## **Why there are incoming calls from different people all being attributed to the same number (e.g. +266696687)?**...
- Twilio Error 21610 "The message from/to pair violates a blacklist rule" when sending SMSThe Twilio API will return this message if you attempt to send an SMS or MMS to a recipient who has previously replied to your Twilio...
- Using media in SMS campaign - how will it look on receiver's device?GIF needs to be tapped to load on iPhones if a contact is not added into the phonebook. This is standard behaviour.
Calling
- Call & Voicemail Drop Events**Call & Voicemail Drop Events Print** Voicemails are a great way to reach customers and let them know about your business. Voicemail drops...
- Call Forwarding Number Not Working**Checklist:** 1. Is the call routing correctly to the right forwarding number you want the calls to forward to? 2. Is the forwarding...
- Call Status Marking Calls as Completed When the Client Didn't Answer the Call**Update:** We can enable the Call Connect feature to get more accurate results instead of relying on a shorter call timeout (<= 20...
- Call Status Workflow Trigger Setup...
- Calls Not RecordingHow to enable Call Recording In your account view, **Click on Click here to switch** on the top left to go inside your account...
- How to Set Up Call Tracking (Number Pool)Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute call-tracking conversations...
- Inbound Call Routing - ExplainedWhere do calls go when a lead calls back? | ncoming Call to a Phone number | | | --- | --- | | | | | | Priority 1: User Phone Assignment.Is...
- Inbound Calling on Mobile APPFor inbound calling to work, you must purchase a number within your account and assign it to a user. **How to set up Inbound Call** 1....
- Outbound Calls using Dialer on Desktop Web App1. Make sure that the microphone is allowed in the browser you are calling from - To Turn on app permissions for your microphone in Windows...
- Phone Call Redirect Loop**Phone Call Redirect Loop Print** If you're hearing a loop on phone calls or you're seeing lots of calls stack up, one after the other, in...
Phone Numbers
- How to Assign Twilio Phone Numbers to Users**Step 1. Once you Purchase a Twilio Phone Number, here's how to assign a dedicated Twilio number to each user:** Go to location Settings >...
- How to buy a toll free number?Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough...
- How to Purchase a Phone Number**How to buy a Phone Number within your account** **Step 1: Once you are in the account, click on Settings.** **Step 2: Click on Phone...
- How to Purchase a Phone Number in Your Account**Why Purchase a Phone Number in the Platform?** Purchasing a phone number in the platform enables you to send/receive calls and SMS...
- How to request a number that's not available?# **Step 1: Request a Twilio number that is not available** Here's a list of countries supported with Twilio:...
- How to restore a deleted Twilio numberWhen you delete and release a number, Twilio will reserve that number for 10 days in case you need it back. After 10 days, you will need to...
- Move Numbers From One Twilio Account To AnotherTwilio phone numbers can be easily transferred between different projects by the Twilio Support team. To request this change, please gather...
- Phone Number Settings Explained**Number Name** The internal name for the phone number (maybe it’s ‘main marketing number,’ or maybe you’ll name it after an employee who...
REI Unlock Phone System
- How to Enable Call Transcriptions for Recorded CallsIntroducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations,...
- How to Purchase a Phone Number in Your AccountUnderstanding how to purchase a phone number is important for your business operations. This article will help you through the step-by-step...
- How to Set Up Verified Caller ID (Use your number for Voice Calls)There are many cases where we want to use our own phone number as caller ID. So, this article will help you to go through the step-by-step...
- How to Use Messaging Analytics for the REI Unlock phone systemComprehensive Metrics: Monitor sent, delivered, undelivered, and error rates Advanced Filtering: Utilize filters like campaign, workflow,...
- Regulatory Bundle and Address Creation for Your AccountAutomated Regulatory Bundle and Address creation: Introduced a new optimized flow for Regulatory Bundle/Address creation and management....
- VoIP Deskphones in your account**What is the VoIP Deskphone Integration?** This feature empowers users to connect their physical VoIP deskphones directly to the platform....
- What is Know Your Customer (KYC)?If you have built an A2P communications solution, you will be familiar with Know Your Customer (KYC) data. Originating from the banking...
- What is REI Unlock Phone System?the REI Unlock phone system acts as a Telephony service provider, which has Incredible Deliverability, Error Monitoring, and Better...
- Why is your account suspendedSomething went wrong. Please check your Twilio account credentials and message support if this persists. Failed to retrieve Phone Numbers -...
General
- Setting up webhooks to receive incoming calls, messages, and status updates for calls (for Twilio users)If you use Twilio and not the platform phone directly, you need to set up webhooks to be able to receive incoming calls, messages, and call...
- Voicemail Drop File ConversionHow and where to record voicemail drop messages Record the voicemail message on this...
- Voicemail For Company And For UsersThis article provides a guide to setting up and managing voicemail in the software. Whether you need to configure voicemail for your...
Cannot find the right guide?
Ask our AI assistant for a direct answer, or open a ticket and the team will follow up quickly.