Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for your accounts. Equip yourself with this knowledge to enhance your customer communications strategy.

If the account is on the the REI Unlock phone system, you can sign up for Toll-Free Number Registration for the REI Unlock phone system (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.

How to Buy a Toll-Free Number?

Step 1. Head into your Location/account where you would like to purchase a Toll-Free number:

Step 2. Click on Settings at the bottom left:

Step 3. Click on Phone Numbers

Step 4. Click on Add Number

Step 5. Country set to United States > Click on Filter

Step 6. De-select Local & Mobile for the Phone Number Type

  • Make sure only Toll-Free is selected
  • Click on Apply****

Step 7. Select one of the phone numbers you like and click on Proceed to Buy! Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, or 833.

FAQs

1. What is the benefit of Toll-Free Numbers over Local/Phone numbers?

Though Toll-Free numbers are high priced, they have added advantages. See below:

  • Increased throughput of 3 Message segments per second when compared to 1 message segment per second in the case of other 10DLC numbers.
  • [US/Canada Only] The Toll-Free Registration helps to send at least a few messages while the registration is in progress, unlike the A2P registration for 10DLC numbers.

2. How can one register their US/Canada Toll-Free numbers?

If the account is on the the REI Unlock phone system, you can sign up for Toll-Free Number Registration for the REI Unlock phone system (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.