Welcome to this guide on obtaining a phone number in regions where address verification and regulatory compliance, such as in Australia, are mandatory. If you've attempted to secure a phone number and received a prompt requiring address verification, this guide will walk you through the process.

Instructions for Buying a Phone Number

  1. Understanding Address and Bundle Requirements

    • Error Notification: When trying to buy a phone number, an error message might appear, notifying you that an address must be selected. This indicates the need for address verification and specific regulatory bundles.

  2. Setting Up Addresses and Regulatory Bundles

    • Navigating to the Right Section: Within your subaccount, go to the "Settings" tab. Click on "Phone Numbers" and then "Regulatory Bundle/Address".

  • Adding a New Address: Follow the prompts to input the required address details.

  • Creating Regulatory Bundles: Click on "Create" and choose “Regulatory Bundle”. Select the relevant country (e.g., Australia) and choose a mobile number for both voice and SMS features. Upload the necessary verification documents as instructed.

Common Issues and Troubleshooting

  • Why Aren’t My Bundles or Address Visible? Make sure the regulatory authority has approved the submitted bundles and address. Once verified, they will appear in the dropdown menu.
  • What Documents Are Needed for Verification? Document requirements vary based on whether the number is for personal or business use. Usually, personal ID or business verification documents are required.